21LuckyBet Privacy Policy

At 21LuckyBet, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you use our services at https://www.21luckybet.com/. We encourage you to read this document carefully. By accessing our platform and creating an account with 21LuckyBet, you acknowledge and accept the practices described below. Our services are operated by ProgressPlay Limited, a company registered in Malta (C58305), with payment processing handled by Babaloo Limited, based in Gibraltar.

1. Who We Are

Here at 21LuckyBet, we operate as a licensed online casino and sportsbook under the regulatory oversight of the Malta Gaming Authority (MGA/B2C/231/2012, issued 16 April 2013) and the UK Gambling Commission (account number 39335). Our platform is primarily focused on UK players and operates in compliance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. We act as the data controller responsible for the personal information we process in connection with the 21LuckyBet online casino.

2. Information We Collect

When you register, log in, or use our 21LuckyBet casino services, we may collect the following categories of personal data:

Identity Data: full name, date of birth, username, and copies of identification documents
Contact Data: email address, phone number, and postal address
Financial Data: payment method details, transaction history, deposit and withdrawal records
Technical Data: IP address, browser type, device information, and session data
Usage Data: gaming activity, bonus usage, wagering history, and account preferences
Communications Data: records of your interactions with our 24/7 customer support via live chat, email, or contact form
Verification Data: information provided during identity verification, responsible gambling assessments, and self-exclusion checks including GAMSTOP

3. How We Use Your Information

We use the personal data we collect for the following purposes:

To create and manage your account on our 21LuckyBet mobile casino and web platform
To process your deposits and withdrawals, including through payment providers such as PayPal, Visa, Mastercard, Skrill, Neteller, Apple Pay, and others
To verify your identity and age in accordance with UK Gambling Commission requirements
To provide customer support and respond to your enquiries
To deliver personalised promotions, including our welcome bonus, free spins offers, and loyalty rewards through our Rewards Programme
To conduct responsible gambling checks and integrate with schemes such as GAMSTOP
To detect and prevent fraud, money laundering, and other unlawful activities
To comply with our legal and regulatory obligations
To improve our services, website, and 21LuckyBet casino app functionality

4. Legal Basis for Processing

At 21LuckyBet, we process your personal data on the following legal grounds:

Contract performance: processing is necessary to provide you with our gaming services
Legal obligation: we are required to process certain data to comply with anti-money laundering, gambling regulation, and tax laws
Legitimate interests: we may process data to detect fraud, ensure platform security, and improve our services
Consent: where you have given us explicit consent, for example to receive marketing communications

5. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where necessary:

Payment processors: including Babaloo Limited and third-party payment providers to facilitate deposits and withdrawals
Regulatory bodies: such as the Malta Gaming Authority and the UK Gambling Commission
Identity verification providers: to confirm your identity and comply with Know Your Customer (KYC) requirements
Responsible gambling organisations: including GAMSTOP and related self-exclusion services
Technology and software providers: including game suppliers such as Playtech, Pragmatic Play, and Play'n GO who provide content on our platform
Legal authorities: where required by law, court order, or government request

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. In many cases, our regulatory obligations require us to retain transaction and identity records for a minimum of five years following account closure. Once data is no longer required, we securely delete or anonymise it.

7. Your Rights

As a user of our 21LuckyBet platform, you have the following rights regarding your personal data under applicable data protection law:

Right to access: you may request a copy of the personal data we hold about you
Right to rectification: you may ask us to correct inaccurate or incomplete data
Right to erasure: in certain circumstances, you may request that we delete your data
Right to restriction: you may ask us to limit how we process your data
Right to data portability: you may request your data in a structured, machine-readable format
Right to object: you may object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at customersupport@instantgamesupport.com or use the live chat available on our website.

8. Cookies and Tracking Technologies

Our 21LuckyBet casino app and website use cookies and similar tracking technologies to enhance your experience, remember your preferences, and gather analytics data. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform. For more detailed information, please refer to our separate Cookie Policy.

9. Security of Your Data

We take the security of your personal information seriously. At 21LuckyBet, we implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These measures include SSL encryption, secure server infrastructure, and strict internal access controls. However, no method of data transmission over the internet can be guaranteed as completely secure, and we encourage you to keep your login credentials confidential.

10. International Transfers

Our operations are based in Malta and Gibraltar, and your data may be processed in these jurisdictions. Where we transfer personal data outside the UK, we ensure that appropriate safeguards are in place in accordance with applicable data protection law, including the use of standard contractual clauses approved by relevant authorities.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on the 21LuckyBet login page. We encourage you to review this policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please reach out to us:

General support: customersupport@instantgamesupport.com
Complaints: complaints@instantgamesupport.com
Responsible gambling enquiries: playerrelationship@instantgamessupport.com
Help centre: help.casinopp.net
Registered address: ProgressPlay Limited, Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians STJ3154, Malta

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK if you believe your data has been handled unlawfully.

Content updated: July 12, 2026